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Support

How can we help?

Open your workspace, reconnect a store, or use Shopify's built-in support channel to reach the ShopAssist team.

Open your workspace

Use the email verified for your ShopAssist account. Your workspace remains available even when a store connection needs attention.

Connect or reconnect Shopify

Start the Shopify installation again to connect a new store. If an existing connection needs attention, open Shopify Admin and review ShopAssist under Apps and sales channels.

Contact ShopAssist

In Shopify Admin, open Apps and sales channels, choose ShopAssist, and select Get support. Shopify sends the request to the support channel attached to the app listing.